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Our guarantee

Guest satisfaction is our highest priority at Groove Jet Salon + Spa and that is why we guarantee each and every service. If you feel that you did not receive the service you requested please contact the salon within 2 weeks of service and we will be more than happy to redo your service complimentary.

Appointments

To ensure you receive your choice of appointment day/time, we recommend you schedule your next appointments as you check out.  We will give you a courtesy reminder call one business day before your appointment.

Arrival

Please arrive 10 minutes before for your appointment. This will allow you time to check-in, relax and enjoy a beverage or the latest fashion in our magazines.  

Late Arrival

To ensure the promptness of all appointments, we may need to reschedule any appointment that is 15 minutes or later to another convenient time.

Cancellations 

We appreciate at least 24 hours cancellation to allow our team the opportunity to accommodate other guests.  Same day cancellations carry a 50% of scheduled appointment cancellation fee.   

No-Shows 

Well, we will have to report you to the Wilmington Police as a missing person.  Please don't make us send the police to your home.  Please call to let us know if you can't make your appointment.

Referral Program

We appreciate your business and new guest referrals.  When the new guest tells us you referred them to us, we will give you a $10 credit on your account to be used at your convenience. And the new guest will also receive a $10 credit.  Thank you for your business.

Parking

Parking is available on the streets and in the nearby parking decks. If you use a meter, please be sure to note what time you may need to replenish your meter.  To avoid parking tickets we suggest parking in the Market Street Parking Deck. You may enter through our back door, which leads into the lower level of the deck.

Children

We love children. However, unsupervised children will be fed candy and coffee so you may enjoy them the rest of the day. We appreciate your understanding.

 


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